Insurance & Payments

  • Yes, we accept Blue Cross Blue Shield, Health Advantage, Ambetter, United HealthCare and Cigna.

    If you receive any Out of Network (OON) benefits from your insurance coverage, we can offer a receipt with visit details for you to request reimbursement from your insurance carrier if applicable.

    We also accept some Medicare and Medicaid plans, but please call to verify with on our our customer service team members.

  • The cost of therapy varies based on the clinician, licensure, services provided, and experience level. Most patients pay a small copay per session, with the remaining cost covered by insurance. If you would like to confirm your exact out-of-pocket cost, please complete an intake form, and a staff member will contact you.

    Insurance may cover some or all of these costs, depending on your plan.

    Virtual Consultation
    Free – 15-minute session
    If you fail to attend or cancel outside the required cancellation window, a fee will apply.

    Intake – Initial Evaluation
    $250 (Without Insurance)
    A comprehensive mental health evaluation conducted by a licensed provider, which includes:

    • A detailed interview about your mental health history

    • A review of medical history

    • A diagnostic assessment to develop a personalized treatment plan

    This evaluation is required for all new patients before starting therapy.

    Individual Therapy
    $125 – $250 (Without Insurance)
    One-on-one therapy sessions tailored to your needs, conducted by a licensed therapist. These sessions provide a safe and supportive space to explore thoughts, emotions, and behaviors while developing coping strategies for personal growth.

    Session fees vary based on the therapist’s experience and specialty.

    Couples Therapy
    $250 (Without Insurance)
    Designed to help couples improve communication, resolve conflicts, and strengthen their relationship. Sessions are conducted by therapists with specialized training in couples counseling.

    Group Therapy
    $55 (Without Insurance)
    Group therapy offers a structured, supportive environment where participants can share experiences and receive guidance from a licensed therapist and fellow group members.

    An effective and affordable way to receive therapy in a community setting.

    Need Help Understanding Costs?

    If you have questions about therapy fees, insurance coverage, or payment options, please contact us.

    Phone: (501) 200-1119

    Good Faith Estimate (No Surprises Act)

    If you do not have insurance or choose not to use insurance, you have the right to receive a Good Faith Estimate explaining the expected cost of your care.

    • You will receive a written estimate of the total expected charges before treatment begins.

    • The estimate will include therapy session fees and any applicable services.

    • If the actual charges exceed the estimate by $400 or more, you have the right to dispute the bill.

    For more information about your rights under the No Surprises Act, visit the link below.

  • We accept cash, credit cards, insurance benefits, Flexible Spending Accounts (FSA), and Health Savings Accounts (HSA).

    Please note that a credit card is required to be kept on file.

    We do not accept checks, prepaid Visa cards, or third-party payment apps like Venmo, PayPal, or Cash App.

  • Payment is due at the time of service. Any outstanding balances must be paid before scheduling future appointments.

  • We do not offer general payment plans. However, if a large number of your insurance claims are unexpectedly denied, we understand this may create a financial burden. Since insurance companies can take up to 30 days to process claims and notify us of their decision, denials may result in a higher-than-expected balance.

    In these specific cases, for balances over $500 due to insurance claim denials, we can offer a temporary payment schedule under the following terms:

    Option 1: Two-Month Plan (Faster Payoff)

    • The total balance will be split into four equal payments (25% each) over two months.

    • Payments will be charged biweekly (every two weeks).

    Option 2: Four-Month Plan (Lower Payments)

    • The total balance will be split into four equal payments (25% each) over four months.

    • Payments will be charged monthly.

    Additional Requirements:

    • A credit card must be on file – All payment plans require a valid credit card for automatic processing.

    • Future sessions must be paid at the time of service – While on a payment plan, all new appointments must be paid in full at the time of service.

    • Failure to pay cancels the plan – If a scheduled payment is declined and not resolved within five business days, the full remaining balance will be due immediately.

    • You can continue therapy while on a payment plan – As long as you remain current on your payment plan and pay for all new sessions at the time of service, you may continue receiving care.

    Failure to make payments or set up a payment plan will result in a final written notice. If the balance remains unpaid after 30 days from the date of the notice, your account may be sent to a collections agency. Please contact us as soon as possible if you need to discuss payment options.

    If you have concerns about your insurance coverage, we recommend verifying benefits directly with your insurance provider, as you are responsible for any costs not covered by your plan.

  • If your payment method is declined, we will attempt to process the balance up to three consecutive times. If payment is still unsuccessful, you will receive a notification through the client portal.

    We understand that financial situations can change, and we encourage you to reach out before your balance becomes overdue. If we do not hear from you and your balance remains unpaid for 30 days, your account may be referred to collections. At that point, you will be unable to schedule sessions in the app and need to contact our office.

  • Your therapy sessions are confidential, and we follow all HIPAA privacy laws to protect your information. However, if you use insurance, your provider may receive billing information (such as dates of service and diagnosis codes) to process claims.

    Using a Parent or Spouse’s Insurance?

    If you're on a parent’s or spouse’s insurance plan, they may have access to claim details, including the provider name and type of service. If privacy is a concern, consider paying out-of-pocket or checking with your insurance provider about Explanation of Benefits (EOB) settings.

  • We make every effort to verify your insurance coverage before your first session. However, we strongly encourage you to check with your insurance provider directly.

    If your insurance denies coverage, does not pay, or applies the cost to a high deductible, you are responsible for the full session fee based on what your insurance instructs us to charge. We will notify you of any coverage issues as soon as possible.

  • Yes, we can provide a Superbill if your insurance offers out-of-network reimbursement. However, please note:

    We do not file Superbills on your behalf—you will need to submit them directly to your insurance.

    Payment for all sessions is due in full at the time of service, regardless of reimbursement.

    It is your responsibility to check with your insurance provider about their out-of-network policies before booking sessions.

  • We do not accept secondary insurance for billing purposes. However, we can provide the necessary documentation for you to submit claims to your secondary insurance on your own. If you have questions about coverage, we recommend checking directly with your insurance provider.

Scheduling & Policies

  • Cancellations and rescheduling require at least 48 hours’ notice.

    If your provider is reachable by phone, call them to cancel. If you can't reach them you must cancel through the online client portal. Voicemails are not accepted for cancellations as we may not receive them in a timely manner.

    Late cancellations and no-shows are treated the same. A tiered fee schedule applies:

    • Courtesy waiver for the first late cancellation or no-show.

    • $30 fee for the second late cancellation or no-show.

    • $60 fee for the third late cancellation or no-show.

    • $120 fee for each subsequent late cancellation or no-show.

    These fees aren’t covered by insurance and will be billed to the card on file. We understand some clients may feel negatively towards these fees, but they’re necessary to hold clients accountable. Following this fee schedule has helped improve attendance and positive mental health outcomes.

    Services may be discontinued at any time. However, if no notification is provided and an appointment is scheduled, the applicable fees will still be charged.

  • When Pulaski County Schools Close Due to Unsafe Roads:

    • Our in-person offices will also close, and all appointments will shift to virtual sessions.

    • If you already have a virtual session, attend as scheduled unless notified otherwise.

    On Weekends or School Breaks:

    • Since schools are not in session, we will independently assess road conditions and decide on closures.

    How You’ll Be Notified:
    Closure notifications will be sent via:

    • Client portal

    • Email

    • Instagram (@yourchoicemht)

    If You Cannot Attend a Virtual Session:
    You must notify us immediately and log into the client portal to cancel or reschedule if you cannot attend due to:

    • Internet issues

    • Privacy concerns

    • Insurance not covering telehealth

    If you no-show an appointment, you will be charged. If you cancel ahead of time due to one of the above conditions, the fee will be waived.

    If Pulaski County Schools Remain Open (or We Determine Conditions Are Safe on Weekends/Breaks):

    • If you choose to cancel, our standard cancellation policy and fees still apply.

  • We usually recommend weekly or biweekly sessions. Meeting often lets us have more clarity on what we're working on from session to session. This helps us to keep the momentum going and recognize when we meet goals.

  • It's important to feel like you connect with someone if they're going to be your counselor and build trust with you. Most therapists offer consultations to determine if they will be a good fit for you. We offer a free 15-minute phone consultation for people interested in therapy.

    Ultimately, it is your decision, and it's one that you can make!

  • To schedule your first appointment:

    1. Click the New Patient button on our website.

    2. Complete the required intake forms.

    3. Wait for our team to review and approve your request.

    Once approved, you’ll receive a follow-up email with next steps, including a virtual consultation before your first full session.

  • No, our office does not provide the following services, and there are no exceptions:

    • Medication or prescriptions – We do not prescribe or manage medication. For medication support, consult a psychiatrist or medical provider.

    • Medication management – We do not monitor or adjust medications. A psychiatrist or primary care physician can assist with this.

    • Court testimonies – We do not provide voluntary court testimonies. If we receive a subpoena, we are required by law to respond.

    • Documentation for work, school, or legal matters – We do not complete detailed disability or workplace documentation, but we can provide treatment verification upon request.

    • Services related to medical marijuana, employment, or immigration – We do not provide documentation, evaluations, or recommendations related to these areas.

    • Fitness-to-serve evaluations – We do not conduct assessments for employment, military service, or other roles requiring fitness evaluations.

    If you need any of these services, we recommend consulting a provider who specializes in the area you need.

    We are happy to provide your records to another provider or your primary care physician upon request and with a signed release.

Treatment & Expectations

  • Absolutely, therapy can be incredibly beneficial.

    Counseling offers you a safe, non-judgmental space where you can freely express yourself, without any pressure to conform or follow a specific path. While therapy may require some effort and might occasionally lead to discomfort, it's important to remember that the majority of individuals who engage in counseling leave with a profound sense of fulfillment and believe that the time and energy they invest in it are highly rewarding.

  • The answer is that the length of treatment takes depends on the person; as we know, every person is different.

    Therapy can last anywhere from a couple of months to several years. People are often looking for different things from therapy.

    After we have met, we can give you a more solid answer on what counseling can offer you.

    Ultimately, attending therapy consistently will help you overcome obstacles.

  • We use evidence-based approaches to best support your mental health needs. Our therapists are trained in:

    • Cognitive Behavioral Therapy (CBT) – Helps identify and change negative thought patterns.

    • Dialectical Behavior Therapy (DBT) – Focuses on emotional regulation and mindfulness.

    • Acceptance and Commitment Therapy (ACT) – Encourages acceptance of emotions while working toward personal goals.

    • Best Practice Therapy Approaches – We tailor treatment based on your unique needs.

    • And so much more!

    If you're unsure which therapy style is right for you, our providers will discuss options during your initial sessions.

  • We offer both virtual and in-person therapy to accommodate your needs. However, all initial consultations are conducted virtually to ensure a good fit before committing to ongoing sessions. After the consultation, you can choose virtual or in-person sessions based on availability.

Schedule your free
15 minute
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